Terms of Service

Throughplan is provided by GRIIND s. r. o., Mierová 1099/66, 064 01 Stará Ľubovňa, Slovakia, company ID 53 821 173, VAT ID SK2121505331, registered in the Commercial Register of the District Court Prešov, section Sro, file no. 42298/P.

These Terms are an agreement between you and that company (“we”, “us”). By creating an account, connecting the desktop app or otherwise using Throughplan, you accept them. If you use Throughplan for an organization, you confirm that you may accept these Terms on its behalf, and “you” then includes that organization.

Paid plans are sold through Link: Sold through Link, LLC, a Stripe company (“Link”), sells the subscription in its own name on our behalf, as the merchant of record. You pay Link, and Link’s Sold Through Link Terms (https://link.com/terms#sold-through-link-terms) and privacy policy apply to the payment and to Link’s own support. The service the subscription pays for is provided by us under these Terms, and we remain responsible to you for it, including its conformity with the contract and your right of withdrawal. How buying, renewal and cancellation work is described under “Payment, renewal and cancellation”.

You must be able to enter into a binding contract. The Data Processing Addendum and the Service Level Agreement form part of these Terms. The Privacy Policy and the Cookie Policy explain how we handle personal data and what we store on your device.

These Terms and the documents that form part of them are published in Slovak and in English with the same content. If the two versions differ, the Slovak version prevails.

Throughplan turns a description of a software project into wireframes, a clickable prototype and technical specifications, and lets you share them with your team and your clients. It consists of the web app, the desktop app and the cloud service that stores your projects.

The AI engine runs in the desktop app on your computer and uses an AI tool you install and sign in to yourself (Claude Code from Anthropic or Codex from OpenAI). Your use of that tool is governed by your agreement with its provider, and any cost it charges is yours.

While capacity is limited, access is by invitation. We may change, add or remove features; where a change removes something you rely on, we tell you in advance whenever we reasonably can.

• Give accurate details and keep your email address current. We use it for sign-in and important notices.
• Each account is for one person. Keep your password and your devices secure, and review your active sessions in Settings → Account.
• You are responsible for what happens under your account. Tell us at info@throughplan.com as soon as you suspect someone else has used it.
• Our servers report their own errors to us so we can keep the service working. Error reporting from your browser and from the desktop app is optional; the Cookie Policy and the Privacy Policy explain how to switch it on or off.

Your projects live in a workspace. A personal workspace belongs to you alone; a team workspace can have members with these roles:

• Owner: everything, including deleting the workspace and switching it between personal and team.
• Admin: everything except those two actions.
• Editor: creates and edits projects, manages share links, invites clients, opens change requests and saves versions.
• Viewer: reads projects without changing them.

You can also give people outside the workspace access to a single project: a client account signs in and can read that project, and a share link lets anyone who has it open the project (read-only, or with the right to comment), optionally protected by a password and an expiry date.

Workspace owners and admins decide who has access and are responsible for it. Anyone with a share link can open what it points to until the link expires or is revoked, so share links only with people you intend to.

Each workspace is on a plan (Free, Pro, Team or Enterprise). Plans differ in limits such as the number of projects, team seats, client accounts, share links and saved versions, and in features such as approving a specification or writing your own agents. The current plans, their limits and their prices are on our pricing page.

Free costs nothing. Pro and Team are priced in euro, monthly or yearly; the yearly price is ten times the monthly price. Outside the euro area, the checkout may show the price in your local currency, converted by Link at its current exchange rate, which may include a markup; you pay the amount shown there, and a refund is made in the same currency. Enterprise is priced by agreement.

Our pricing page shows each price with Slovak VAT, and the price excluding VAT beside it. The VAT you pay follows your billing address: with an address in another country, that country’s VAT applies instead, and the checkout (or, for a change made in the app, its confirmation) shows the total before you pay. A business in the European Union that gives a valid VAT ID pays the price excluding VAT under the reverse-charge rule, and its VAT ID is shown on the invoice. Outside the European Union, local tax may be added at checkout.

On Team, the base price covers the workspace owner, and each additional member is charged on a graduated scale: the 2nd to the 9th member at the first rate, the 10th to the 49th at the second, and every member from the 50th on at the third. The rates are on our pricing page. The number of members is kept up to date automatically: a member is added when someone accepts an invitation and removed when a member is removed, and an invitation that has not been accepted costs nothing.

When a workspace has more than its plan allows (for example because its paid plan ended or it moved to a plan with lower limits), everything beyond the limits (members, projects, share links and client access) keeps working as before for 30 days. We tell the owner and every member the date by email and in the app, and remind them 7 days before it. The example project never counts toward a limit.

After those 30 days:

• members other than the owner lose access to the workspace for as long as it has more members than the plan allows;
• projects over the plan’s project limit are locked (they cannot be opened or read), while the oldest projects, by the date they were created, stay open;
• share links and client access over the plan’s limits are disabled.

Nothing is deleted. To get back under the limit, the owner can delete projects, locked ones included; the oldest locked project opens as soon as the limit allows it. Subscribing to a plan that covers the workspace unlocks everything immediately. The workspace export in Settings → General always includes locked projects. Features a plan does not include are unavailable while the workspace is on it.

Link takes the payment, calculates, collects and pays the VAT, and issues the invoices, receipts and credit notes in its own name, which it sends to the workspace’s billing email. In a country where Link does not handle the tax, the invoice is issued in our name and we are responsible for the tax. Your card statement shows LINK.COM* THROUGHPLAN. We never receive your full card number. The invoices are also available in Settings → Organization → Plan & billing. To manage the subscription at https://link.com you use a Link account, which Link offers to create when you buy.

You pay in advance for each billing period, a month or a year. The subscription renews automatically at the end of each period for another period of the same length until it is cancelled.

On Team, a change in the number of members is billed as follows:

• With monthly billing, the change applies from the next billing period; nothing is charged or refunded for the rest of the current month.
• With yearly billing, a member added beyond the seats already paid for the current year is charged immediately, pro rata for the rest of that year, and the app shows the amount before the member is added. Removing a member refunds nothing: the paid seat stays usable until the renewal, and a new member can take it at no extra cost. The renewal bills the members the workspace has at that time.

Moving up from Pro to Team is charged immediately, pro rata for the rest of the current period; the app shows the amount before you confirm, and the new plan applies as soon as it is paid. Moving down from Team to Pro, and switching between monthly and yearly billing, take effect at the next renewal; nothing is refunded. Moving down to Pro is possible only while the workspace has no member other than the owner, and while a move down to Pro waits for the renewal, nobody new can be invited to or join the workspace; to add someone, keep the current plan first. No plan change can be made while the subscription is set to end or a payment is overdue.

You can cancel at any time: in Plan & billing in the app, in the customer portal, or at https://link.com. The plan then stays active until the end of the period you have paid for and is not renewed; until then you can undo the cancellation. Deleting a workspace ends its subscription immediately. Deleting your account does the same, from the moment you confirm the deletion, for every workspace you are the only owner of (also one you hand over to another member, which moves to Free), and cancelling the deletion does not bring the subscription back. In both cases the rest of the paid period is not refunded, except when you withdraw within the 14 days described below or end the agreement over a change to the service as described under “Changes to these Terms”.

If a payment fails, the plan stays active for 7 days from the first failed payment while the payment is retried and you are asked to update your payment details. After those 7 days the workspace is treated as Free even if the payment is still being retried: the paid plan’s features stop, and anything beyond Free’s limits is handled as described under “Plans and prices”. If a later attempt succeeds, the plan comes back. If the payment cannot be collected, the subscription ends and the workspace moves to Free.

Payments already made are not refunded, except where the law requires it or these Terms say so (the consumer withdrawal, the end of the service, a closure that is not your fault and a change you do not accept), or where Link’s own rules allow it: Link may refund a payment within 60 days of it, for example when it was not authorised or the service was not provided as described. A refund we make is issued as a credit note to the invoice.

Questions about a payment, an invoice or a refund can go to Link support at https://support.link.com or to us; questions about Throughplan, and a withdrawal, go to us at info@throughplan.com.

We may change prices. A change never applies to a period you have already paid for; we tell you at least 30 days before it would apply to your next renewal, and you can cancel before then.

You keep all rights to what you put into Throughplan and to what it produces for you. You give us the non-exclusive right to store, process, display and transmit that content only as needed to provide the service to you and to the people you share it with.

You are responsible for your content and for having the right to use it, including any personal data it contains. For personal data in your projects you are the controller and we process it for you under the Data Processing Addendum. Do not store special categories of personal data (such as health data) in a project unless you have a lawful basis and it is necessary.

If you send us feedback or suggestions, we may use them to improve Throughplan without any obligation to you.

Wireframes, specifications, risk findings, architecture proposals and estimates produced by the engine or its agents are suggestions. They can be incomplete or wrong. Review them before you rely on them or hand them to anyone else.

An estimate is a planning aid, not a quote or a promise; the documents Throughplan drafts for your clients carry no generated price. You are responsible for what you deliver to your clients.

You must not:

• break the law or infringe anyone’s rights, or store unlawful content;
• try to access another workspace’s data, or get around access controls, rate limits or plan limits;
• probe, scan or test the service’s security, except in coordinated, good-faith disclosure to us;
• upload malware, overload the service, or scrape it by automated means beyond normal use of the apps;
• resell or sublicense the service, or use it to build a competing product;
• reverse engineer the software except where the law expressly allows it.

Anyone can tell us about content in Throughplan they consider illegal (for example a project opened through a share link) by email to info@throughplan.com. Please include why you consider it illegal, the link or other exact location of the content, your name and email address (not needed for a report about child sexual abuse material), and a statement that you make the report in good faith and that it is accurate and complete. We confirm the report, decide on it diligently and objectively, and tell you our decision and how to challenge it.

If we remove or disable content, or suspend or close an account, because it is illegal or breaches these Terms, we tell the person affected which content or account it concerns, the reasons and the facts we relied on, and how to challenge the decision: by replying to us, in out-of-court dispute settlement or before a court.

Agents submitted to the public agent marketplace are reviewed by a person before they are published; an automated check only verifies that an agent works with the platform. We use no automated tools to detect or remove content.

The same email address is our single point of contact for users and for the authorities of the EU member states, the European Commission and the European Board for Digital Services under Regulation (EU) 2022/2065 (the Digital Services Act); we communicate in Slovak and English.

Throughplan, including the apps, the engine, the built-in agents and our brand, belongs to us and our licensors. We give you a personal, non-exclusive, non-transferable right to use it under these Terms for as long as your account exists.

We work to keep Throughplan available and describe maintenance and support in the Service Level Agreement. Keep your own exports of work you cannot afford to lose.

You can stop using Throughplan at any time and delete your account in Settings → Account, or ask us to delete it by email; a workspace owner can delete the workspace in Settings → Danger zone. A workspace is deleted immediately. An account is disabled at once and deleted after 14 days, during which you can cancel the deletion with the link we email you; after that it cannot be undone, so export what you need first. If you are the only owner of a workspace that has other members, you choose whether to hand it over to one of them or to have it deleted with your account. What deletion removes is described in the Privacy Policy.

We may suspend or close an account or workspace that seriously or repeatedly breaches these Terms (for example by storing unlawful content, attacking the service or trying to reach other customers’ data), or to protect the service or other users. Unless the law or an urgent risk prevents it, we tell you first and give you a chance to fix the problem and export your data. If we close a paid workspace for any reason other than your serious or repeated breach of these Terms, we refund the part of the price you paid for the time after the closure, pro rata.

We may stop offering Throughplan altogether with at least 30 days’ notice, during which you can export your data. A paid plan then ends on the day the service stops, and we refund the part of the price you paid for the time after that day, pro rata, through Link to the payment method you used, within 14 days.

Switching to another service. You can export all your projects at any time and at no charge: a whole workspace as JSON with Markdown, a single project as JSON, Markdown or PDF. If you want to move to another service, you can end the agreement at any time without a notice period; tell us at info@throughplan.com and we help you with the export. Ending a paid plan deletes nothing, and your projects stay available for export until you delete them. We charge nothing for switching.

If you are a consumer, you can withdraw from this agreement within 14 days of the day you created your account, without giving a reason and at no cost. This applies on the Free plan too, because using the service involves your personal data. Once your email address is verified, we confirm the agreement by email, with this information on withdrawal and the model withdrawal form.

If you buy a paid plan, you can also withdraw from that purchase, without giving a reason, within 14 days of the day you bought it; a renewal does not start a new period. We then end the subscription without undue delay and refund everything you paid for its current billing period (the plan, any move up and any members added, VAT included) within 14 days of receiving your withdrawal, through Link to the payment method you used; Link sends you a credit note for each invoice. The workspace moves to Free and keeps its content; anything beyond Free’s limits is handled as described under “Plans and prices”. When you buy a plan you ask us to start the service immediately; withdrawing within 14 days still gives you the full refund. After you buy a plan, we confirm the contract by email, with this information on withdrawal and the model withdrawal form.

Moving up from Pro to Team starts a separate 14-day period. Withdrawing within 14 days of the move up undoes only the move up: the workspace returns to Pro, and we refund what you paid since the move up (the move up itself and any members added to Team since, VAT included) in the same way and within the same time. Anything beyond Pro’s limits is then handled as described under “Plans and prices”. While the 14 days from buying the plan are still running, you can instead withdraw from the whole purchase as described above.

To withdraw, use “Withdraw from the contract here” (linked at the bottom of the sign-in page and of our website, and in Settings → Legal & privacy; it works without signing in), or send us a clear statement before the 14 days end, by email to info@throughplan.com or by post to GRIIND s. r. o., Mierová 1099/66, 064 01 Stará Ľubovňa, Slovakia. You may use the model form below, but you do not have to. You can also send it to Link support, stating “cooling off period”; it is equally valid. We confirm your withdrawal by email without undue delay, with its content and the date and time we received it. Withdrawing from a paid plan ends only the plan, and the workspace stays on Free; withdrawing from a move up returns it to Pro. Your account stays in both cases. Withdrawing from this agreement ends it, together with any paid plan, which we refund as described above: you can still export your projects, then delete your account in Settings → Account, or ask us and we delete it for you. Deleting your account also ends the agreement, at any time.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

• To: GRIIND s. r. o., Mierová 1099/66, 064 01 Stará Ľubovňa, Slovakia, info@throughplan.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Throughplan, my account (*) / the paid plan of the workspace named: ……… (*) / the move up to Team of the workspace named: ……… (*)
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Email address of the account (helps us find the contract):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:
• (*) Delete as appropriate.

We provide Throughplan with reasonable skill and care. Beyond that, and to the extent the law allows, we give no warranty that it will be uninterrupted, error-free or fit for a particular purpose. If you are a consumer, your statutory rights when the service does not conform to the contract are not affected.

To the fullest extent the law allows, we are not liable for any damage or loss arising from your use of Throughplan, including indirect or consequential loss, lost profits and lost data. Where our liability cannot be excluded, our total liability for all claims in any twelve months is limited to the greater of the fees you paid for Throughplan in that period and EUR 50.

Nothing in these Terms limits liability for damage caused intentionally or by gross negligence, for injury to life or health, or any other liability that cannot be limited by law. If you are a consumer, the limits above apply only as far as consumer protection law permits, and you keep all the rights it gives you.

These Terms are governed by the laws of the Slovak Republic. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live.

Disputes go to the courts of the Slovak Republic. If you are a consumer, you may instead bring a claim in the courts where you live, and we may bring a claim against you only there.

Before going to court, please write to us at info@throughplan.com; most problems can be solved that way.

Send complaints about the service, including a claim that it does not conform to the contract, to info@throughplan.com. We confirm receipt, deal with the complaint without undue delay and at the latest within 30 days, and tell you the outcome by email. If the service does not conform, you are entitled to have it brought into conformity, or, where that is not possible or not done in time, to a proportionate price reduction or to end the contract and get back the price for the time the service did not conform and for any time paid for after the end.

If you are a consumer and are not satisfied with how we handled your complaint, or you believe we have breached your rights, you can send us a request for redress (žiadosť o nápravu) at the same address. If we reject it or do not reply within 30 days of when you sent it, you can submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. to the Slovak Trade Inspection (https://www.soi.sk) or to another competent body on the list kept by the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

The authority that supervises us in consumer matters is the Slovak Trade Inspection, Inspectorate for the Prešov Region (Inšpektorát SOI pre Prešovský kraj), Obrancov mieru 6, 080 01 Prešov, Slovakia.

We may update these Terms, or change the service, for a valid reason: a change in the law or a decision of an authority, security or the prevention of misuse, or a change to the features we offer. Changes cost you nothing extra.

We tell you about a material change by email and in the product at least 30 days before it takes effect. If you do not agree, you can end the agreement free of charge by deleting your account before then; if you keep using Throughplan after the change takes effect, the updated Terms apply.

If you are a consumer and a change to the service affects your use of it more than slightly, you can also end the agreement free of charge within 30 days of our notice or of the change, whichever is later, and we refund the part of the price you paid for the time after the end, pro rata.

Questions about these Terms: info@throughplan.com, by phone on +421 918 940 280, or by post to GRIIND s. r. o., Mierová 1099/66, 064 01 Stará Ľubovňa, Slovakia.